Every ticket is answered in under one hour. Generally it takes much less than that with average 10 minute responses.
Sick of technicians that your customers can barely understand? You will find all of our techs speak fluent English. Never will you be scratching your head, trying to figure out what is being said.
Compare us to other support companies. You will find our rates to be a lot cheaper. Now read the great reviews about us. Great service, cheat rates. The choice is simple.
We guarantee your satisfaction, and our response times. Not satisifed with a ticket, or the time it took to respond? File a request for a refund with no hassle.
Each ticket is answered by trained professionals, it doesnt stop there though! Each ticket gets reviewed by a support manager to ensure quality.
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Quality Technicians
We employ only quality technicians, with a minimum of 5 years of experience in the industry. We have high standards each tech must meet just for us to consider them. We hire only fulently English speaking technicians. Nothing is worse than not understanding a technician or having your customers speak to a tech they cannot understand, making your business look bad. Our techs are very experienced at what they do. If you have an issue, expect them to know how to resolve it, why it happened, and how to prevent it from happening again. |
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Fast Response Times
The second most important aspect of support besides the quality of the response a client gets, is the time it takes to respond. This is why we have a strict 1 hour response time SLA guarantee in place. We guarantee a 1 hour response time to every ticket, however, on average it normally only takes us 10-15 minutes to respond. Rest assured tickets that come into your company will be answered promptly making your company look very professional. |
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Communication
A huge key to the success of a well run support team is communication. Having proper communication allows all team members know what's going on and be on the same page with clients issues, news, updates, etc. We have put in place great procedures and methods to provide great communication within our teams. Never will a customer of yours have to repeat them selves or an issue to another tech that comes on duty. They will have already been informed. |
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Money Back Guarantee
We are so confident that our service, quality and responses will exceed your expectations that if you ever feel we did not do an outstanding job on a ticket, we will fully refund you. No questions asked. |
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A Cut Above The Rest
Although our industry is very similar and our packages might align, our expertise, knowledge, willingness to learn, and communication put us ahead of them. We are so confident in our abilities that we guarantee them. We take the appropriate measures to get to know our clients, their needs, and any issues and concerns that you may have to help keep you comfortable. |
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