Every ticket is answered in under one hour. Generally it takes much less than that with average 10 minute responses.
Sick of technicians that your customers can barely understand? You will find all of our techs speak fluent English. Never will you be scratching your head, trying to figure out what is being said.
Compare us to other support companies. You will find our rates to be a lot cheaper. Now read the great reviews about us. Great service, cheat rates. The choice is simple.
We guarantee your satisfaction, and our response times. Not satisifed with a ticket, or the time it took to respond? File a request for a refund with no hassle.
Each ticket is answered by trained professionals, it doesnt stop there though! Each ticket gets reviewed by a support manager to ensure quality.
|
|
 |
Response Quality
Many support companies limit you to a 7 day trial of their services for a refund. We give you something better. We are so confident that our service and quality of our responses will exceed your expectations that if you ever feel we did not do an outstanding job on a ticket, we will fully refund you. No questions asked. |
 |
Response Time
It's very important for your customers to get fast responses to their issues. That is why we have our 1 hour response time guarantee. We normally respond in under 15 minutes, but rest assured if we don't respond in over an hour you can request a refund. $1.00 will be credited to your account if we do not meet our 1 response time SLA. |
 |
Service Level Agreement
We are also proud to be one of the only support companies to offer a service level agreement to our clients. However, please note that it is highly unlikely that mistakes would happen on a recurring basis. If we happen to miss a response time deadline which is stated in the your plan's details, we will compensate you with a credit to your account balance in the amount of $1.00 for each occurrence. |
 |
Technical Expertise
Our techs here are WHS have some of the best minds in hosting industry. All engineers were recruited directly from current staff, companys and institutions in the United States of America. Our entire team has strong academics and is highly skilled in Unix and Linux platforms. We have had years of experience for various privately held hosting companies and can support most of the top control panels and operating systems in use today. |
|
|
|
|
